Shipping policy

🚚 Shipping Policy – Shopzioo.in

At Shopzioo.in, we aim to provide a smooth and reliable delivery experience while maintaining fairness for both our customers and our business.

📦 Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • In case of high order volumes, processing may take slightly longer.

🚀 Delivery Timeline

  • Estimated delivery time: 4–8 business days from dispatch.
  • Delivery timelines are estimates and may vary based on:
    • Customer location
    • Courier partner operations
    • Weather or external disruptions

💰 Shipping Charges

  • Free shipping may be offered on select or prepaid orders.
  • A shipping fee may apply depending on order value, location, or payment method.
  • Cash on Delivery (COD) orders may include an additional handling charge.

📍 Serviceable Locations

  • We ship across most locations in India.
  • If your area is not serviceable, we reserve the right to cancel the order and issue a full refund.

📦 Order Tracking

  • Once shipped, customers will receive a tracking link via SMS/email.
  • Tracking updates depend on courier systems and may take up to 24 hours to activate.

⚠️ Delays & Liability

  • While we strive for timely delivery, Shopzioo.in is not liable for delays caused by:
    • Courier partners
    • Natural events or strikes
    • Incorrect or incomplete address details provided by the customer
  • However, we will assist customers in resolving delivery issues wherever possible.

❌ Failed Delivery Attempts

  • Customers must ensure availability at the delivery address.

  • If delivery fails due to:

    • Customer unavailability
    • Incorrect address
    • Refusal to accept order

    The order may be returned to us.

  • Re-shipping charges may apply for re-delivery.

🔁 Order Cancellation (Shipping Stage)

  • Orders cannot be cancelled once they are shipped.
  • If a prepaid order is refused at delivery, shipping charges may be deducted from the refund.

📦 Damaged or Missing Items

  • Customers must report damaged or missing items within 48 hours of delivery with proper proof (photos/videos).
  • Claims without evidence may not be eligible for resolution.

📩 Contact Us

For any shipping-related queries or support:

✅ Policy Agreement

By placing an order on Shopzioo.in, you agree to the terms outlined in this Shipping Policy